It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
"If you have a complaint against us for any work carried out or goods supplied, please put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of the Fife Council Trusted Trader scheme, we are bound by its consumer dispute resolution process, and if we are unable to reach agreement then the scheme will provide an informal conciliation service. You can contact them on 0333 4440185 or email email@example.com
Should this process fail to conclude the matter, then a referral can be made to Kent County Council who provides an independent, expert dispute resolution service to the Fife Council Trusted Trader scheme. We will abide by their decision".